At KaiBa Choco Lab, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name

• Email address

• Mobile number

• Billing and delivery address

b) Order & Payment Information

• Order details (products purchased, delivery preferences)

• Payment method details (we do not store card or UPI information)

c) Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Communicate order status, delivery updates, and support

• Improve website functionality and customer experience

• Send promotional offers (only if you opt-in)

• Comply with legal and regulatory requirements

3. Cookies Policy

• Our website uses cookies to enhance user experience and analyze traffic.

• Cookies help remember preferences and improve performance.

• You may disable cookies through your browser settings, but some features may not function properly.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. Your information may be shared only with:

• Delivery partners for order fulfillment

• Payment gateways for secure transactions

• Service providers assisting in website operations

• Government or legal authorities when required by law

All third parties are obligated to keep your data secure and confidential.

5. Data Security

• We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

• Secure servers and encrypted payment gateways are used.

• However, no method of online transmission is 100% secure.

6. Payment Security

• Payments are processed through trusted third-party payment gateways.

• [Your Website Name] does not store your debit/credit card, net banking, or UPI details.

7. User Rights

You have the right to:

• Access, update, or correct your personal information

• Opt-out of marketing communications at any time

• Request deletion of your data, subject to legal obligations

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

• Our website is not intended for children under the age of 18.

• We do not knowingly collect personal data from minors.

9. Third-Party Links

• Our website may contain links to third-party websites.

• We are not responsible for the privacy practices or content of such websites.

10. Changes to This Privacy Policy

• We reserve the right to update this Privacy Policy at any time.

• Changes will be effective immediately upon posting on the website.

11. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.