Return & Refund Policy

At KaiBa Choco Lab,customer satisfaction is important to us. Since our products are perishable in nature, please read the Return & Refund Policy carefully before placing an order.

1. No Return Policy

• Chocolates, cakes, and bakery products are perishable items and cannot be returned once delivered.

• We do not accept returns due to change of mind, taste preference, or incorrect order placed by the customer.

2. Refund & Replacement Eligibility

Refunds or replacements will be considered only under the following circumstances:

• Incorrect product delivered

• Product damaged during delivery

• Product is stale, spoiled, or has quality issues at the time of delivery

Important: Issues must be reported within 2–4 hours of delivery with clear photos/videos of the product and packaging.

3. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Delay caused by traffic, weather, festivals, or unavoidable circumstances

• Minor design, color, or decoration variations (especially for handmade/custom cakes)

• Incorrect or incomplete delivery address provided by the customer

• Recipient unavailable at the time of delivery

• Orders marked as “delivered” by the delivery partner

• Customised or personalized cakes once prepared

4. Order Cancellation

• Orders once placed cannot be cancelled or modified, especially same-day or customized orders.

• In case [Your Website Name] cancels an order due to stock unavailability or operational issues, a full refund will be issued.

5. Refund Process

• Approved refunds will be processed to the original payment method only.

• Refunds typically take 5–7 working days to reflect in your account (depending on bank/payment gateway).

• No cash refunds will be provided.

6. Replacement Policy

• If eligible, a replacement product will be delivered at no additional cost.

• Replacement delivery timelines may vary based on location and availability.

7. How to Request a Refund or Replacement

To raise a request, please contact us with:

• Order ID

• Issue description

• Clear photos/videos of the product

8. Quality Assurance

• All products are checked before dispatch.

• Despite our best efforts, if you receive a product that does not meet our quality standards, we are here to help.

9. Policy Updates

• [Your Website Name] reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

• Changes will be effective immediately upon being posted on the website.