Shipping Policy

At KaiBa Choco Lab, we aim to deliver fresh chocolates and cakes safely and on time. Please read our Shipping Policy to understand how deliveries are handled.

1. Delivery Locations

• We currently deliver to selected cities and serviceable PIN codes in India.

• Delivery availability will be shown at checkout after entering the delivery PIN code.

• We reserve the right to add or remove delivery locations without prior notice.

2. Delivery Timelines

• Standard Delivery: Same day or next day delivery, depending on location and order time.

• Same-Day Delivery: Orders placed before [cut-off time, e.g., 4:00 PM] are eligible.

• Midnight / Fixed-Time Delivery: Available in select locations with additional charges.

• Delivery timelines are estimates and may vary due to traffic, weather, festivals, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, are displayed at checkout before payment.

• Charges may vary based on:

  • Delivery location

  • Delivery type (standard, same-day, midnight, etc.)

  • Order value and weight

• Special delivery services may attract additional fees.

4. Order Processing

• Orders are processed after successful payment confirmation.

• Customized cakes and special orders may require additional preparation time.

• Orders placed on public holidays or after cut-off time may be processed the next working day.

5. Delivery Attempts

• Our delivery partner will attempt delivery at the provided address once or as per service availability.

• If the recipient is unavailable, delivery may be rescheduled or canceled without refund.

• Please ensure someone is available to receive the order at the delivery address.

6. Incorrect or Incomplete Address

• Customers are responsible for providing accurate delivery details.

• Incorrect address, wrong PIN code, or unreachable phone number may result in delayed or failed delivery.

• In such cases, [Your Website Name] will not be liable for non-delivery or quality issues.

7. Product Handling & Quality

• Cakes and chocolates are perishable items and require careful handling.

• Minor damages caused due to transit beyond our control may not qualify for replacement or refund.

• Any delivery-related issue must be reported within 2–4 hours of delivery with clear images.

8. No International Shipping

• Currently, we do not offer international shipping.

• Deliveries are limited to domestic locations within India only.

9. Order Tracking

• Order confirmation and delivery updates will be shared via SMS, email, or WhatsApp.

• Real-time tracking availability depends on the delivery partner.

10. Delays & Force Majeure

• We are not responsible for delays caused due to natural calamities, strikes, government restrictions, or other force majeure events.

• In such cases, delivery may be rescheduled without liability.

11. Policy Updates

Changes will be effective immediately upon posting on the website.